![]() ![]() Using the Chatbot API to chat with site visitors By creating custom workflows for the chatbot to answer, you can ensure that all site visitors are receiving the same level of care, correct answers, and ensure chat conversations are on brand. You or your web developer have the ability to design conversations, answer frequently asked questions, even route the chat to a human agent when the situation calls for it. ![]() The Chatbot API is designed to be used by those who have some developer resources handy or for those who have developer knowledge as setup does require some engineer work. ![]() Our Chatbot API provides even more customization to the chat experience for your site visitors and clients, and can free up more of your chat agents’ time so they can focus on more qualified leads. Without the API, web developers would have to create their own maps and provide all the necessary data just to have a map show up on a website. For example, an interactive Google map embedded on a website works because of an API. API’s are very helpful and can cut down on developer time and resources. Think of an API like a bridge between different applications. It can provide uniform answers across the board to deliver the same brand experience. We suggest using chatbot transcripts as learning materials for new employees so that your brand can become second nature for your chat team.Īn API, or Application Programming Interface, is a set of functions and procedures allowing two applications to talk to each other. The support and client success teams will also be able to chat with more informed clients who may have already searched your internal help documentation.Ĭhatbots can also be built to stay on-brand with the rest of your marketing materials and website. Visitors and clients have the option to chat with a human at any time, bringing your sales team more qualified leads. You can allow your clients to reach you anytime through a self-service model of chat, freeing up your team to work on other projects or to only chat with those site visitors who need an extra human touch. See the following example.Why would anyone need a chatbot, and what goals can chatbots help achieve?Ĭhatbots allow you to be there for your clients and site visitors at all times, regardless of how busy your internal team is. header 'authorization: Bearer $'ĬhatBot returns data in JSON format. To get your Developer Access Token, please visit this page. Include this HTTP header for each API request: It can be regenerated any time in ChatBot settings if necessary. It can be kept as part of an application which code may be read by the third person.
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